Billing & OSS

Calling the bill “uncollectible,” Verizon Wireless has dropped $9,000 in charges owed by a Massachusetts family.The four-year-old case got notoriety last month after the Boston Globe wrote about $18,000 in charges that a customer incurred by tethering his cell phone to a laptop connected to the Internet. The family’s free data access had ended when Dad renewed the family’s cell ...

Here’s a new one: If you have an affair and your spouse leaves you, try blaming your communications provider. Sue them for $600,000 and see what happens. That’s exactly what’s going on in Canada, where a Toronto woman says a change in Rogers Wireless’ billing practices caused her husband to find out about her extramarital affair.When Gabriella Nagy’s husband added ...

That recent, well-publicized $18,000 Verizon cell phone bill must have been the breaking point for the FCC because the agency is considering forcing providers to alert consumers to potentially high charges. “In the European Union, carriers are required by law to send text messages to consumers when they are running up roaming charges or getting close to a set limit ...

New hardware just approved by Apple could be of great benefit to any businessperson who owns an iPhone.Twitter co-founder Jack Dorsey developed “Square,” which plugs into your iPhone’s headphone jack. It’s a reader that lets you accept credit card payments. Just swipe and go. The device has great potential for street vendors, door-to-door salesmen, or anyone who doesn’t have a ...

Since Sprint-Nextel Corp.’s acquisition of Virgin Mobile USA, the carrier has been busy combining the resources and experience of the Boost Mobile and Virgin Mobile prepaid teams. The fruit of that effort was announced Thursday: Sprint will focus on four niche brands, each focused on serving distinct customer segments, amid unprecedented uptake in prepaid services. New offers are in the ...